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BS
Question Practice

Which of the following best describes the 'involvement' feature of services?

Attempt the question, check the explanation, and continue with similar questions to build confidence before exams.

MCQ_SA
CBSE
Class 11
Business Studies
Business Studies
Business Services
Question Bank

Which of the following best de...

Single Answer MCQ
Q-00064531

Which of the following best describes the 'involvement' feature of services?

1

Customers are passive recipients of the service

2

Customers must engage in the service delivery

3

There is no need for customer feedback

4

Services cannot be customized

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